Terms & Conditions

Last updated: [DD Month YYYY]

These terms set out how you can use the Zavaan website and app, and the agreement between you and Zavaan when you book a consultation or join the CNS Reset program. Please read them carefully.

1. About these terms

Zavaan is operated by [LEGAL ENTITY NAME] (“Zavaan”, “we”, “us”), a company registered in [EMIRATE], United Arab Emirates, under trade licence number [LICENCE NO.], with its registered address at [REGISTERED ADDRESS].

By using zavaan.com, the Zavaan app, booking a consultation call or joining a program (together, the “Services”), you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Services.

2. Health and medical disclaimer

Zavaan provides coaching and education, not medical care. Our coaches and nutritionists do not diagnose, treat or cure any medical condition, and nothing in the Services replaces advice from a doctor or other qualified healthcare professional.

Talk to your doctor before starting any new exercise, nutrition or breathwork program, especially if you are pregnant, take medication, or have a heart, blood pressure, metabolic, mental health or other medical condition.
Tell your coach about any injury, condition or change in your health before and during the program.
Stop any activity that causes pain, dizziness, shortness of breath or discomfort, and seek medical help.
In an emergency, call your local emergency number (998 for an ambulance in the UAE). Do not use the app or coach messages for urgent medical help.

Tools such as the TDEE calculator give general estimates for conversation only. They are not clinical measurements.

3. Who can use Zavaan

You must be at least 18 years old and able to enter into a binding contract to use the Services. By booking or joining, you confirm that the information you give us is accurate and that you are physically able to take part in exercise, or have medical clearance to do so.

4. Our services

Consultation call: a conversation with a Zavaan coach about where you are now and whether the program fits. Booking a call does not commit you to buy anything.
The CNS Reset: a [12-week] coaching program delivered through the Zavaan app, including personalised training and nutrition plans, micro-habit tracking, coach check-ins and fortnightly progress reviews.
Maintenance options and any other plans described on our website or agreed with you in writing.

What is included in your plan, its length and its price are confirmed to you before you pay. We may update the content, features and format of the Services over time, as long as this does not materially reduce what you have paid for.

5. Your account and the app

You are responsible for keeping your login details confidential and for all activity on your account. Your account is for you only and must not be shared. Tell us straight away if you think someone else has accessed it.

The app is downloaded from the Apple App Store or Google Play, and your use of those stores is also governed by their own terms. We aim to keep the app available at all times, but it may occasionally be unavailable for maintenance, updates or reasons outside our control.

6. Fees and payment

Program fees are shown in [AED] and include VAT where it applies.
Payment is due [in full before the program starts / in the instalments shown at checkout] and is processed securely by [PAYMENT PROVIDER].
If an instalment payment fails, we may pause access to the app and coaching until it is paid.
We may change our prices for future purchases. Any change will not affect a program you have already paid for.

7. Cancellations and refunds

[CONFIRM REFUND POLICY. Example wording below.]

You can cancel within [7 days] of paying for a full refund, provided your onboarding call has not yet taken place.
Once onboarding has taken place and your personalised plan has been created, fees are non-refundable, except where required by law or where we cannot deliver the Services.
If we cancel your program for reasons other than a breach of these terms, we will refund the unused portion of your fees.

To cancel, email [EMAIL ADDRESS] with your name and the email address on your account. Approved refunds are returned to the original payment method within [14 days].

8. Calls and rescheduling

Consultation calls, onboarding calls and reviews can be rescheduled free of charge with at least [24 hours’] notice. Calls missed without notice may not be rebooked within the same program period. If we need to reschedule, we will give you as much notice as possible and offer a new time.

9. Your responsibilities

When using the Services, you agree to:

give accurate, complete and up-to-date information, including about your health;
follow your plan safely and within your own limits;
treat coaches and staff with respect, and not post or send anything unlawful, abusive or offensive;
not copy, resell, share or reverse-engineer the app or program content;
not use the Services for any unlawful purpose or in a way that could damage them or other users.

10. Our content

All content in the Services, including training plans, workouts, videos, recipe booklets, nutrition guides, text, graphics, logos and the Zavaan name, belongs to Zavaan or its licensors and is protected by intellectual property laws.

We give you a personal, non-transferable licence to use this content for your own program while your access is active. You may not copy, distribute, publish or use it for commercial purposes without our written permission.

11. Results and testimonials

Every body is different. Results depend on your starting point, health, consistency and many other factors, so we cannot guarantee any specific outcome, including weight or fat loss. Member stories and testimonials on our website reflect individual experiences and are not a promise of the results you will achieve.

If you share a testimonial, photos or a review with us, you give us permission to use them in our marketing [only with your separate written consent]. You can ask us to stop using them at any time.

12. Limitation of liability

Nothing in these terms limits liability that cannot be limited under UAE law, including liability for death or personal injury caused by our negligence, or for fraud.

Otherwise, to the extent the law allows:

you take part in exercise, nutrition and breathwork activities at your own risk and are responsible for following medical advice;
we are not liable for any indirect or consequential loss, or for loss caused by information you did not give us or by not following your plan or our safety guidance;
our total liability to you in connection with the Services is limited to the fees you paid for the program in question.

13. Suspension and termination

We may suspend or end your access to the Services if you seriously or repeatedly breach these terms, fail to pay, or behave abusively towards our team. Where reasonable, we will tell you first and give you a chance to put things right. You can stop using the Services at any time, and section 7 explains whether a refund applies.

14. Changes to these terms

We may update these terms from time to time. The latest version will always be on this page with the date it was last updated. If a change significantly affects a program you have already paid for, we will tell you before it takes effect.

15. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of [Dubai]. If a dispute arises, please contact us first so we can try to resolve it. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of [Dubai].

If any part of these terms is found to be unenforceable, the rest will continue to apply.

16. Contact us

Email: [EMAIL ADDRESS]
Phone: +971 [PHONE NUMBER]
Post: [LEGAL ENTITY NAME], [REGISTERED ADDRESS], United Arab Emirates